Pricing
You pay per client seat. Your whole team is always included.
CareKindle is priced per client seat, one seat for each client your agency cares for, not per staff login. Every coordinator, scheduler, biller and caregiver is always included at no extra cost, so adding people to your team is never a pricing decision. As your client list grows or shrinks, your bill follows it, month by month.
Switch to annual billing for 20% off.
Starter
per client seat, per month
- Scheduling, open shifts & conflict detection
- Visit verification (EVV) with GPS
- Invoicing, payments & payroll from visits
- QuickBooks CSV export
Core
per client seat, per month
- Everything in Starter
- Insurer claims (OHIP, MSP, private)
- Family portal
- Document templates
Growth
per client seat, per month
- Everything in Core
- Custom report builder
- Advanced analytics
- Advanced data export
Enterprise
- Everything in Growth
- SSO / SAML single sign-on
- Custom integrations
- Dedicated account manager & SLA
Prices in USD. Each plan has its own client-seat minimum: Starter 8, Core 20, Growth 50.
Annual billing: 20% off the monthly rate.
14-day full-access trial, no credit card. The trial includes every feature, on every plan.
What it costs, and what it gives back.
Set it to your roster and put in your own numbers. The cost is the verified rate. The value is your own estimate, with the arithmetic done for you.
The other side of the ledger
What you pay
$375/ mo
What you get back
Time you model reclaiming
$910/ mo
- A verified visit becomes the timesheet, the invoice, and the audit trail by itself.
- Every coordinator, scheduler, biller and caregiver gets a login at no extra cost.
- One platform instead of a spreadsheet, a group chat, and a paper binder.
Your own estimate, not a guarantee. CareKindle only does the arithmetic on the numbers you enter. A verified visit becomes the timesheet, the invoice, and the audit trail by itself, so the hours you spend re-keying come back.
What each plan includes
| Starter | CoreMost popular | Growth | Enterprise | |
|---|---|---|---|---|
| Client-seat minimum | 8 clients | 20 clients | 50 clients | 100+ clients |
| Scheduling: week calendar, recurring templates, open-shift board, conflict detection | Included | Included | Included | Included |
| Visit verification (EVV) with GPS check-in and check-out | Included | Included | Included | Included |
| Client CRM with the 5-step intake | Included | Included | Included | Included |
| Caregiver CRM with credential expiry tracking | Included | Included | Included | Included |
| Care plans and scored assessments | Included | Included | Included | Included |
| CAD invoicing with GST/HST | Included | Included | Included | Included |
| Payments, including Interac e-Transfer recording | Included | Included | Included | Included |
| Payroll timesheets from verified visits, with export | Included | Included | Included | Included |
| Team messaging | Included | Included | Included | Included |
| Reports library | Included | Included | Included | Included |
| Compliance centre: audit log, PHI access log, incidents, consents | Included | Included | Included | Included |
| In-app and email notifications | Included | Included | Included | Included |
| Step-by-step guides built into every screen | Included | Included | Included | Included |
| QuickBooks CSV export | Included | Included | Included | Included |
| QuickBooks Online live synccoming soon | Included | Included | Included | Included |
| English and French | Included | Included | Included | Included |
| Insurer claims (OHIP, MSP, private) | Not included | Included | Included | Included |
| Family portal | Not included | Included | Included | Included |
| Document templates | Not included | Included | Included | Included |
| Remittance importcoming soon | Not included | Included | Included | Included |
| Self-serve intake queue | Not included | Included | Included | Included |
| Caregiver hiring pipeline | Not included | Included | Included | Included |
| Caregiver training | Not included | Included | Included | Included |
| Custom report builder | Not included | Not included | Included | Included |
| Advanced analytics | Not included | Not included | Included | Included |
| Advanced data export | Not included | Not included | Included | Included |
| AI assist: suggestion-onlycoming soon | Not included | Not included | Included | Included |
| SSO / SAML single sign-on, on requestcoming soon | Not included | Not included | Not included | Included |
| Custom integrations, scoped with our teamcoming soon | Not included | Not included | Not included | Included |
| Canadian data residency, on requestcoming soon | Not included | Not included | Not included | Included |
| SLA and a dedicated account managercoming soon | Not included | Not included | Not included | Included |
| Multi-location agency supportcoming soon | Not included | Not included | Not included | Included |
What counts as a client seat?
A client seat is one client your agency is actually looking after. A seat starts billing when intake begins, and keeps billing through service (including periods on hold or in hospital) and through the post-service record-keeping that follows discharge, until you archive the file. Prospects, your waitlist, and archived files never take a seat.
Counts as a seat
- Intake
- onboarding has started
- Active
- receiving service
- On hold
- service paused
- Hospitalized
- temporarily in hospital
- Discharged
- post-service record-keeping, until you archive the file
Never bills
- Prospects and waitlist
- the pre-care pipeline
- Archived files
- closed records
Who bills whom
There is exactly one charge from us: your CareKindle subscription, billed to your agency through Stripe. We never touch your clients or their families. You invoice them yourself, in CAD with GST/HST, and export those invoices to QuickBooks (CSV today, with live QuickBooks Online sync coming soon).
Exactly what we do and don’t claimQuestions, answered plainly
- Which clients take a seat, and which never bill?
- Anyone your agency is onboarding, serving, or still keeping records for, from intake through discharge, until the file is archived. Prospects, the waitlist, and archived files never bill.
- What happens when my trial ends?
- Your data stays viewable and nothing is deleted. New changes pause until you choose a plan; pick one and you carry on exactly where you left off.
- Is the QuickBooks integration live?
- QuickBooks CSV export works today, on every plan. A live QuickBooks Online connection is coming soon.
- How does my team learn the software?
- Step-by-step guides are built into the app — every screen has a short how-to with real screenshots, so a new coordinator or biller can find the answer where they are working. No training binder, no scheduled onboarding call to wait for.
- Who bills my clients and their families?
- You do. Client invoicing belongs to your agency, in Canadian dollars, with GST/HST. We bill your CareKindle subscription only. We never charge your clients or their families.
- Can I cancel or change plans?
- Yes. Manage your plan from the billing settings inside CareKindle: switch plans, switch between monthly and annual, or cancel. If you cancel, you keep access until the end of the period you’ve already paid for.
- What if a payment fails?
- We never pull features mid-shift over a declined card. Your plan stays in place during a grace period while you update the payment method. You’ll see a banner, not a locked door.
Try everything for 14 days. Then pay only for the clients in your care.
14-day trial · full access · no credit card.
